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I had intended for this to be a quick, pleasant shopping trip, maybe picking up one of those cute jogging suits I saw advertised. Instead, the whole experience was incredibly disheartening. I felt compelled to share my terrible encounter as a cautionary tale for future shoppers. The conclusion I came to after dealing with the staff was immediate and clear: there was just a
Bad attitude there
. That level of unprofessionalism completely ruined my desire to buy anything. I felt utterly disregarded, which is why I immediately felt compelled to leave a review and contact customer service later that evening to report the specific interaction.
Customer: I am calling to complain about an interaction I had with one of your associates this afternoon. I felt dismissed and treated with open hostility.
CS Rep: I am deeply sorry to hear that. That is absolutely not the standard of service we hold ourselves to. Could you please describe the incident so I can follow up on this immediately?
Customer: I was simply trying to find out if a dress was available in my size in the back room, and the employee rolled her eyes and told me to check the racks myself. The level of discourtesy was shocking; it ruined my entire shopping experience.
CS Rep: That behavior is unacceptable, and I sincerely apologize for the lack of respect shown to you. Please know that we take this feedback very seriously and will address it internally. As an apology, I would like to offer you a $20 credit on your account toward any future purchase.
Customer: I appreciate the apology, but honestly, after being treated like I was a bother, I’m not sure I even want to return to use the credit. The lack of basic politeness outweighed any good deal.
CS Rep: I understand your hesitation, and I truly hope we can earn back your trust. The credit will remain on your account should you change your mind. Thank you for bringing this serious matter to our attention.
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