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I want to share my terrible online shopping experience, which I hope serves as a cautionary tale for everyone. I paid extra for expedited shipping, thinking I would receive my item quickly, but it was all a lie. I
never received my item
. All they did was print a label but
never sent my dress
. They are a scam. I had to call them repeatedly, but they would
lie and say the item has been sent
. I even
called USPS and they confirmed that they never received the item for shipping
. It’s unacceptable, and that’s why I felt compelled to reach out to their customer service team—not just to find my dress, but to demand accountability from these
SCAM ARTISTS
before I escalate this to my bank and the BBB.
Customer: I need to speak to a manager right now. I paid for expedited shipping days ago, and my dress has not moved. USPS confirmed you never gave them the package, even though your reps told me it shipped.
CS Rep: I am so sorry that you are going through this frustrating experience, especially after paying for priority service. Can I please pull up your order number so I can investigate the exact shipping status?
Customer: The status is "printed label," but you know it hasn't left your warehouse! You are operating as SCAM ARTISTS! I want a full explanation for why your team has been lying to me.
CS Rep: I see the tracking discrepancy here, and I sincerely apologize for the misinformation you were given. This is unacceptable service, and I understand your anger. We clearly failed to get the item to the carrier.
Customer: So what is the resolution? I don't want the dress anymore.  If you adored this post and you would certainly such as to obtain more information regarding [[https://www.gracequeens.com/blogs/news/the-tangada-faux-leather-long-blazer-affordable-style-or-trash-an-honest-review|GraceQueens Official]] kindly check out our web site. I want my money back immediately, including the shipping fee.
CS Rep: Absolutely. Since the item never left our facility, I am processing a full refund for the item and the expedited shipping cost right now. You should see that reflected in your bank account within 3–5 business days.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.\
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